Shipping policy

TIMETORY ships within Malaysia and internationally via tracked courier services. Please note the following:

Processing Time
Orders are processed and shipped within 2 business days of payment confirmation.

Shipping Costs
Shipping costs are calculated at checkout based on destination and package weight. Buyers are responsible for any customs duties, import taxes, or local fees charged upon arrival in the destination country, these are not included in the shipping cost paid at checkout.

Delivery Times
Delivery estimates provided at checkout are approximate. TIMETORY is not responsible for delays caused by customs processing, courier handling, or other circumstances outside our control.

Tracking
A tracking number will be provided once your order has shipped. Please monitor tracking closely, as our 7-Day Movement Warranty period (see our Refund & Returns Policy) begins from the date tracking shows "Delivered."

Lost or Damaged in Transit
If your item arrives visibly damaged due to shipping, please contact us within 48 hours of delivery with photos of the packaging and item, per our Refund & Returns Policy.

International Orders
International buyers are responsible for checking their country's import restrictions on watches or watch parts (e.g., leather straps, certain materials) before ordering. TIMETORY is not liable for items delayed, seized, or returned due to destination country import restrictions.

Questions?
Contact us via WhatsApp at +60 19-698 8837 or email timetory.co@gmail.com.