Refund policy

All TIMETORY sales are final due to the vintage, one-of-a-kind nature of our inventory. We encourage you to review all photos, condition notes, and measurements carefully, or contact us with questions, before purchasing.

1. Item Not as Described
If your item arrives significantly different from its listing (e.g., undisclosed damage or incorrect specification), contact us within 48 hours of delivery with clear photos or video. If verified, we will offer a repair, partial refund, or store credit at our discretion. Full refunds are only considered in cases of confirmed misrepresentation.

2. 7-Day Movement Warranty
We offer a 7-day warranty covering the internal watch movement, starting from the date tracking shows "Delivered." This covers internal mechanical or electronic failure of the movement under normal wear conditions.

Not covered under this warranty:

  • Water damage — our vintage watches are not guaranteed waterproof regardless of original factory specifications; please keep them away from water.
  • Accidental damage — drops, heavy impacts, smashed crystals, or crown/stem damage from forced winding.
  • Cosmetic wear — scratches or wear developed after delivery.

Once the 7-day window closes, all sales are considered final. Any subsequent repairs or battery changes are at the buyer's own expense.

3. Consignment Items
Items sold on consignment follow the same policy above. Refund decisions on verified claims may require coordination with the consignor and can take additional time to process.

4. Return Shipping
Buyers are responsible for all shipping costs related to returns, including international orders. TIMETORY is not liable for shipping costs, customs duties, or import fees incurred in connection with a return.

5. Pop-Up Event Purchases
Items purchased in person at TIMETORY pop-up events may be inspected before purchase and are final sale with no exceptions.

By completing payment, you agree to this Refund & Returns Policy.

Questions?
Contact us via WhatsApp at +60 19-698 8837 or email timetory.co@gmail.com if you have any questions before purchasing.